Grievance Procedures For
Continuing Education Programs

The Clergy Leadership Institute is fully committed to conducting all activities in strict conformance with the American Psychological Association's Ethical Principles of Psychologists. The Clergy Leadership Institute will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Program Administrator, Dr. Kim Voyle, in consultation with the Director of Training Dr. Robert Voyle.

While The Clergy Leadership Institute goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the Continuing Education program staff which require intervention and/or action on the part of the program staff. This procedural description serves as a guideline for handling such grievances.

When a grievance arises at a continuing education program event grievances will be handled initially on an informal oral basis. If the issue is not satisfactorily resolved or is of such an egregious nature it will be handled in a formal written basis. When a participant, either orally or in written format, files a grievance and expects action on the complaint, the following actions will be taken.

1. If the grievance arises during a continuing education program and concerns a speaker, the content presented by the speaker, or the style of presentation, or the nature of the training facilities, the complainant is expected to discuss the situation with the speaker or the program coordinator immediately so the situation can be rectified in a timely manner to ensure the quality of the ongoing continuing education experience.

2. If the grievance arises during a continuing education program and concerns a speaker, the content presented by the speaker, or the style of presentation or the nature of the training facilities, and the complainant is unable or unwilling to speak directly to the speaker or the program coordinator the complainant is asked to put their comments in written format and send them to the Continuing Education Program Administrator, Dr. Kim Voyle, 24965 NW Pederson Rd. Hillsboro, OR 97124, or by email to Kim Voyle

3. If the grievance concerns a registration issue or following a continuing education event, such as not receiving credit the complainant is expected to promptly raise the issue with the Continuing Education Program Administrator, Dr. Kim Voyle either informally by telephone at 503 647 2382 or formally in writing to 24965 NW Pederson Rd. Hillsboro, OR 97124, or by email to Kim Voyle to resolve the issue.

4. For all complaints; if the speaker, program coordinator, or Continuing Education Program Administrator is unable to resolve the complaint will be referred to the Director of the Clergy Leadership Institute, Dr. Robert Voyle for final arbitration:

Possible resolution outcomes may be:

Communication with speaker for modification of the program content or presentation style.

Change in future venues to afford better physical environments.

Partial or full refund of tuition or alternative opportunity to participate in future alternative programs.

5. Complainants making formal written grievances will receive written notification, within one month of receipt of the complaint, of the steps taken and the final disposition.

6. All grievance records will be kept confidential and in secured files.